Ordering Information

When we ship:
We ship plants twice a year. In the spring and in the fall. We only ship when plants are dormant.

We start taking orders for Spring Shipping in early December. We start taking orders for Fall Shipping in late July. The last day to order is one week before we are set to ship.

The Spring Shipping date is set for the first week of April. We realize spring can be unpredictable, so if we need to change this date, we will let you know.

The Fall Shipping dates are the second and third weeks of October. Fall weather here has been pretty consistent and we are usually able to keep to these weeks. The first week, we generally ship to zone 5 or lower. The second week we reserve for zone 6 and above.

Placing an Order:
You can place an order on our site using our secure shopping cart or you can print this order form, fill it out and mail it with a check. Please note that by the time it gets to us, some of your requests may be sold out. Please list any acceptable substitutions on the form.

Payment:
We accept VISA, Master Card, American Express, Discover, Apple Pay, and checks by mail. Your credit card is charged upon placing your order, which reserves your plants. If we are unable to fill your order completely, we will get in touch with you to ask you how you would like us to proceed regarding substitutions or omissions. Cards are processed securely online and all transactions are encrypted.

Combining Orders:
If you would like to add plants to an existing order, simply place another order via our secure Online Shopping Cart or the printable order form and indicate in the "Special Instructions" box that this is an addition to an existing order. When you do so, we will combine your orders.

Shipping costs calculations:
Shipping is now free!
We do not ship outside the US or to Florida, Hawaii or Idaho.

Packaging orders:
Lady-slippers are dug before shipping and washed. We then place them in a bag with dampened potting soil to keep them protected during shipping. Each bag will be labeled as to what is inside.
Most fall-shipped wildflowers have spent the summer as potted plants, but some are bare root and dug out of raised beds. The latter will be shipped like the lady-slippers. Potted plants are removed from the pots to assess size and health of plant before shipping to make sure they are up to our standards. Depending on the plant, we will shake all the soil off and ship bare root like the lady-slippers or we will ship it as a well rooted pot shaped ball in a plastic bag with soil around the roots. We’ve found that removing the pots protects the more fragile bare root plants in shipping because the heavy pots are not banging around the package. It also allows us to reuse the pots.

Pot sizes are as follows:
3.5” deep pots: dimensions 3.5” square x 3 7/8” deep
quart pots: dimensions 4”square x 5 in deep
½ gallon pots: dimensions 5.25” square x 5.25” deep
gallon pots: dimensions 7.75” diameter x 7” deep

When Plants Arrive:
If necessary, plants can be kept for a week or two in the refrigerator if you need to wait until conditions are right for planting. Planting instructions will accompany your order.

Cancelling an Order:
We understand that sometimes plans or circumstances change and that it may be necessary to cancel an order. We will fully refund any order cancelled 10 days or more prior to the first shipping date. Any orders cancelled within 10 days of the first shipping date will be refunded subject to a restocking fee of $3 per plant.

Guarantee:
Hillside Nursery plants are guaranteed to arrive healthy and in good condition, true to name and as described in our plant list. If there are problems with the plants you receive, please notify us within 5 business days. While we cannot guarantee your plants beyond this point, we're always interested in knowing about your experience with the plants.